Why Musanadah
“We Understand”
Our Clients’ Needs
Efficient Service Delivery
- Timely & systematic service delivery processes
- Over 98% client retention
Effective FM Services
- Over 85% on scorecards across all projects
Sustainability
- People, systems & structures in place to meet all clients’ needs
“We Deliver” True Value
Value Enhancement
- Average cost savings of over 15% YOY for long-term contracts
Longevity of Assets
- PPM schedules & Plans
- Reduced breakdowns
Proactive Engagement
- Engagement on site to meet clients’ requirement proactively
Our Service Assurance
Our Service Assurance framework is designed to provide continuous support and improvement to all of our clients’ needs & requirements.
- Average 5 working days of staff training before deployment to any new project. Toolbox talks weekly
- ISO certified Health Safety regime – zero incidents
- Diagnostic service audit team with monthly, quarterly, annually and Group Internal Audits to ensure service quality
- Centralized Command Centre with integrated helpdesk
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1Evaluation of the policies & procedures across the organization
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2Setting up and implementing the policies, procedures, structures, and systems as per the (IMS)
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3Delivery of training to staff as per the IMS, Safety, Quality
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4Service assurance audits, Surprise visits, Induction site based
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5Periodical performance reviews & improvement plans, when necessary